Delivery discrepancies
Shortages, incorrect SKUs or variants, and visible product or packing damage found on receipt.
Wholesale after-sales policy
Rückgabe- und Garantierichtlinie
Clear reporting windows, documented review, and practical resolutions for wholesale orders from TOP KNIVES LLC.
Before you submit a claim
Keep the products and all original packaging.
Do not return goods until our team issues written instructions or an RMA-Genehmigung.
01Report promptly
Notify us within the applicable reporting window.
02Document the issue
Send the order, SKU, quantity, photos, and video where relevant.
03Wait for approval
We confirm the resolution and any return instructions in writing.
Scope
What this policy covers
This policy applies to wholesale orders placed with TOP KNIVES LLC. The written Proforma Invoice (PI), approved sample, and confirmed product specifications remain the order-specific agreement. If those written terms differ from this page, the written order terms control.
Reporting windows
When to report a problem
Manufacturing defects
Functional defects that can be verified as manufacturing-related after evidence review.
Extended terms
Any extended warranty or special claim period must be stated in the PI or another signed agreement.
Claims reported outside these windows may be reviewed, but eligibility is not guaranteed.
Claim evidence
What to include with your claim
Complete evidence helps us identify the batch, confirm the cause, and avoid unnecessary return freight.
- PI or order number
- Affected SKU or model and quantity
- Clear photos of the item and original packaging
- A short video for functional or mechanism issues
- Carton marks, labels, or batch details where available
- A concise description of when and how the issue was found
Review and resolution
How a wholesale claim is handled
- 01
Submit the claim
Send the order details and supporting evidence through email or WhatsApp.
- 02
Technical review
We review the product, batch, specification, packing, and available shipping evidence.
- 03
Written resolution
We confirm the approved remedy and any return, disposal, or follow-up instructions.
Depending on the verified cause and order context, a resolution may include replacement units with a future shipment, spare parts, account credit, or another remedy agreed in writing. Refunds and physical returns are not automatic.
Exclusions
What is normally not covered
Normal wear, cosmetic change from use, improper storage, corrosion, misuse, or damage caused after delivery.
Products altered, disassembled, sharpened, repaired, or modified without written approval.
A change of preference, unsold inventory, or a product that matches the approved sample, PI, and confirmed specification.
Custom branding, packaging, color, or specification orders that match the buyer-approved production details.
FAQ
Wholesale returns and warranty questions
Can I return goods without an RMA or written approval?
No. Kontakt us first and wait for written instructions. This protects the claim evidence and prevents goods from being sent to the wrong location.
Are custom or branded orders returnable?
A custom order may qualify when there is a verified manufacturing defect or a material mismatch with the approved sample, PI, or confirmed specification. Preference changes and unsold inventory are not covered.
Will an approved claim always receive a refund?
No. Wholesale claims are normally resolved through replacement units, spare parts, credit, or another written remedy. Any refund requires specific written approval.
Who pays the return freight?
Freight responsibility is confirmed in the written RMA after the cause, destination, and proposed resolution are reviewed. Do not arrange return shipping before receiving that confirmation.
What if I report the issue after the stated window?
We may still review the available evidence, but coverage is not guaranteed. Any longer period must be stated in the written order terms.
Need product or order help?
Start a Wholesale Claim