AFTER RECEIPT
7 days
Delivery discrepancies
Shortages, incorrect models or variants, and visible product or packing damage.
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Wholesale after-sales support
Return & Warranty Policy
Report an issue with clear order references and evidence. Our team will review the cause and confirm the next steps in writing.
01
Before you submit a claim
Keep the goods. Keep the packaging. Contact us first.
Physical returns require written approval or return authorization (RMA). Wait for the approved address and shipping instructions before sending goods back.
This policy covers wholesale orders with TOP KNIVES LLC. The written PI, approved sample and confirmed specifications control the terms for your order.
02
When to report an issue
AFTER RECEIPT
30 days
Manufacturing defects
Functional issues verified as manufacturing-related after evidence review.
ORDER-SPECIFIC
Written
Extended terms
Any longer warranty or reporting period must be included in the PI or signed agreement.
Late claims may be reviewed, but coverage is not guaranteed.
03
Prepare your claim evidence
✓PI or order number
✓Affected model and quantity
✓Clear product and packaging photos
✓Video for functional or mechanism issues
✓Carton marks, labels or batch details
✓When and how the issue was found
04
Review & written resolution
Submit evidence
Send your order details, affected products and supporting files.
Review the cause
We check product, batch, specification and shipping evidence.
Agree a remedy
We confirm the approved resolution in writing.
Follow instructions
Use any approved return or follow-up instructions.
Depending on the verified issue, remedies may include replacement units in a future shipment, spare parts, account credit or another written solution. Refunds and physical returns are not automatic.
05
What is normally excluded
- Wear, misuse, corrosion, improper storage or damage caused after delivery.
- Unapproved alteration, disassembly, sharpening, repairs or modifications.
- Preference changes, unsold inventory or goods matching approved order specifications.
- Custom branding or packaging that matches the buyer-approved production details.
06
Return authorization & freight
The approved return address, method, freight responsibility and documents are confirmed case by case. Unauthorized returns may be refused or delayed. Do not arrange freight until you have written confirmation.
07
Returns & warranty questions
Are custom or branded orders covered?+
Verified manufacturing defects or material mismatches with approved specifications may qualify. Preference changes and unsold inventory do not.
Does an approved claim always mean a refund?+
No. The remedy depends on the verified cause and order context. A refund requires specific written approval.
Have your order details ready?
Send your order number, affected models, quantity and evidence in one message.