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Wholesale logistics
Shipping Policy
Plan your shipment with a confirmed route, a clear dispatch timeline and the documents your receiving team needs.
01
Confirm the shipment scope
Your PI or shipping confirmation sets the destination, trade term, route, freight allocation and current estimate. Share carton marks, labels and receiving requirements before production.
Dispatch and delivery are different milestones
Listed catalog products follow a 30-day dispatch-from-China standard unless the PI says otherwise. Transit, customs and final delivery follow dispatch.
02
How the shipping timeline works
Production & QC
Work to the confirmed specifications and dispatch window.
Dispatch from China
Cargo leaves the agreed origin; transit begins.
Transit & delivery
Carrier movement, customs and final handoff follow.
03
Choose a route for your order
MANAGED DELIVERY
DDP
An agreed door-to-door route. Availability and responsibilities depend on the destination and products.
TIME-SENSITIVE ORDERS
Air freight
An option for urgent restocks, samples or smaller shipments when freight cost fits the order.
PLANNED VOLUME
Sea freight / FOB
A route for larger planned orders, with the handoff and freight responsibilities agreed in writing.
Route availability and estimates may change with carrier capacity, customs, product restrictions and seasonal conditions.
04
Documents & receiving preparation
- Commercial invoice and packing list.
- Shipment reference or tracking information when available.
- Applicable classification and route documents.
- Buyer-supplied carton labels, warehouse rules and any appointment or inbound requirements.
05
Damage, shortage or loss at delivery
Keep the evidence and original packaging. Photograph damaged outer cartons before unpacking, record carton counts and labels, and note discrepancies on the delivery receipt.
Report visible carrier damage promptly
Where practical, report within 48 hours and no later than the 7-day delivery-discrepancy window. Keep packaging until our team confirms the next step.
06
Customs & destination restrictions
Buyers must check the import, possession and resale rules that apply to their products and market. A freight quote or DDP route does not replace that responsibility.
07
Shipping questions
Does 30-day dispatch mean 30-day delivery?+
No. The dispatch window ends when cargo leaves China. Transit, customs and final delivery take place afterward.
Can you ship to my warehouse or fulfillment center?+
When the route supports it. Share labeling, carton and appointment requirements before production.
Let us plan your shipment.
Send products, quantities, destination, urgency and receiving type.