Privacy Policy
We handle business data with the same discipline we use to run production and logistics: clear purpose, minimal access, and controlled sharing.
Our Commitment
This policy explains how TOP KNIVES LLC (“we”, “us”) collects and processes information when you visit our website, request quotes, place wholesale orders, or communicate with our team.
1) Scope
This policy applies to information collected through:
- Our website pages and forms
- Email, WhatsApp, and other business communication channels
- Wholesale quoting, invoicing, production coordination, and shipping execution
Wholesale note: Most data we process is business contact and order-operational information required to deliver predictable production and logistics.
2) Information We Collect
Depending on your interaction, we may collect:
- Business contact details: name, company, job role, email, phone, billing/shipping address, VAT/EIN (if provided)
- Order & transaction data: SKU list, quantities, pricing, invoices, payment confirmations, refund/credit records (if any)
- Logistics data: consignee details, warehouse/FBA requirements, delivery notes, customs-required fields
- Communication records: messages, attachments (labels, cartons marks, photos), negotiation and execution history
- Website usage data: pages viewed, referring pages, device/browser signals, approximate location (via IP), cookie identifiers
Payment data: card payments are processed by PCI-compliant payment providers. We do not store full card numbers on our servers.
3) How We Use Your Information
We process information for the following purposes:
- Order execution: quoting, PI confirmation, production coordination, QC, shipping and delivery
- Customer support: responding to questions, after-sales claims handling, dispute resolution
- Operations & improvement: service optimization, process discipline, internal reporting
- Security & fraud prevention: preventing abuse, protecting accounts and transactions
- Compliance: meeting legal, accounting, tax, and customs documentation requirements
- Service notices: policy changes, order status, execution notices (non-marketing)
Minimal access principle: we limit internal access to what is needed for your order execution and support.
4) Legal Basis (Where Applicable)
Depending on your location and the nature of processing, we rely on one or more of the following:
- Contract performance: to provide quotes, execute orders, and deliver goods/services
- Legitimate interests: to run secure operations, improve service, prevent fraud, and maintain business continuity
- Legal obligation: for tax/accounting records and customs/shipping documentation
- Consent: for certain cookie categories or marketing communications where required
Where consent applies, you can withdraw it at any time. Withdrawal does not affect processing already performed.
6) Cookies & Analytics
We use cookies and similar technologies to:
- Keep the site functional (security, session continuity, form reliability)
- Measure performance (traffic, page interaction, error monitoring)
- Remember preferences (language/region where available)
You can control cookies through your browser settings. Disabling cookies may affect certain site features.
Analytics note: we use aggregated signals to understand what pages perform well and how to improve the wholesale inquiry experience.
Do Not Track (DNT): some browsers send DNT signals; we may not respond uniformly as industry standards vary.
7) Data Retention
We keep information only as long as needed for business operations and legal obligations:
- Order & invoice records: retained as required for accounting/tax compliance
- Operational communications: retained to support repeat orders, consistent labels/SKU rules, and dispute resolution
- Security logs: retained for a limited period to protect systems and prevent abuse
- Analytics data: retained for a limited period to evaluate performance and security
Practical wholesale reason: retaining operational records helps keep replenishment consistent (SKU specs, packaging notes, receiving rules, preferred lanes).
8) Your Rights & Choices
Depending on your location and applicable laws, you may request:
- access to the data we hold about you
- correction of inaccurate or incomplete data
- deletion of data (subject to legal/contract needs)
- restriction or objection to certain processing
- data portability where required by law
- opt-out of marketing communications (if applicable)
To submit a request, contact us using the details in the “Contact” section. We may need to verify your identity for security.
9) Security
We apply reasonable technical and organizational measures to protect data, including:
- encryption in transit (HTTPS/SSL)
- access control and least-privilege permissions
- system monitoring and periodic security updates
- process discipline for sensitive operational data (labels, documents)
No internet transmission is 100% secure. We continuously improve controls to reduce risk.
10) International Transfers
We operate internationally. Your information may be processed in countries where our teams or service providers operate.
When cross-border transfer applies, we use appropriate safeguards where required by law (contractual terms, access controls, and limited sharing).
11) Children’s Privacy
Our services are intended for business customers. We do not knowingly collect personal information from children.
12) Policy Updates
We may update this policy to reflect operational or legal changes. The “Last updated” date will be revised on this page.
13) Contact
If you have questions or requests related to privacy, contact us:
- Email: privacy@otfknifewholesale.com
- WhatsApp: +86 184 7565 4588
- Contact form: https://otfknifewholesale.com/contact/
Response speed: for operational questions tied to an active order, include your order/PI number to speed up handling.
Questions About Data Handling?
Ask us directly. We’ll explain what we collect, why we collect it, and how it supports predictable wholesale execution.
