Payment Policy
Secure, transparent payment terms for our wholesale knife partners. Clear payment schedules based on order value.
Payment Terms & Conditions
Structured payment guidelines based on order value for smooth transactions.
Payment Tiers Based on Order Value
Our payment terms are structured based on order value to balance risk and build trust with our partners:
Full payment required before production begins.
Ideal for smaller orders and first-time customers.
60% payment before production
40% balance payment before shipment
Most common payment structure for medium-sized orders.
50% payment before production
50% balance payment before shipment
For large volume orders with established partners.
Important: All balance payments must be completed before shipment. We cannot release orders without full payment clearance. No exceptions for payment after delivery.
Accepted Payment Methods
We offer multiple secure payment options to accommodate our global clientele:
Bank Transfer
Direct wire transfers for established partners
Credit Card
Secure online payments via encrypted gateway
PayPal
Fast, secure payments for smaller orders
Wise/TransferWise
Low-cost international transfers
Order & Payment Process
Quote & Order Confirmation
We provide a detailed quote with product specifications, pricing, and delivery timeline. Upon approval, we issue a proforma invoice with payment schedule.
Initial Payment
Submit the required initial payment based on your order value tier. Production begins only after payment confirmation.
Production Updates
We provide regular production updates and quality control photos throughout the manufacturing process.
Balance Payment
Submit balance payment before shipment. We require full payment clearance before releasing orders for shipment.
Delivery
Your order is delivered to your specified location via our DDP service or your preferred shipping method.
Payment Security
We take payment security seriously:
- All online transactions are encrypted using SSL technology
- We never store complete credit card information on our servers
- Bank details are shared securely via encrypted channels
- We comply with international data protection regulations
Currency & Fees
All prices are quoted in US Dollars (USD) unless otherwise specified.
Customers are responsible for:
- Any bank transfer fees from your financial institution
- Currency conversion fees if paying in a different currency
- Payment processing fees for credit card transactions (2.9%)
Wire Transfer Discount: We offer a 2% discount on orders over $5,000 when paid via bank transfer, as it saves us credit card processing fees.
Cancellation & Refund Policy
Order Cancellation
Orders can be cancelled within 24 hours of confirmation without penalty. After production begins, cancellation may incur fees based on work completed.
Refunds
Payments are refundable only if:
- We are unable to fulfill your order as specified
- Production has not yet begun
- There is a mutual agreement to cancel the order
Refunds are processed within 14 business days and issued via the original payment method.
Policy Exceptions
We maintain strict payment terms for all customers to ensure fair and consistent business practices. Exceptions to our payment policy are only considered for:
- Established partners with 2+ years of successful order history
- Government or military contracts with official purchase orders
- Special arrangements approved by senior management
No Exceptions for New Customers: First-time orders must adhere to our standard payment terms without exception.
Payment Policy FAQs
Quick answers to common payment-related questions.
We require full payment before shipment to maintain efficient operations and protect against non-payment risks. This policy allows us to offer competitive pricing and ensures we can continue providing high-quality products and service to all our customers.
For first-time orders, we require adherence to our standard payment terms. After establishing a successful order history, we may consider more flexible terms for future orders.
If the balance payment is not received before the scheduled shipment date, your order will be placed on hold and storage fees may apply. After 30 days of non-payment, we reserve the right to cancel the order with forfeiture of the initial deposit.
Yes, we offer a 2% discount on orders over $5,000 when paid via bank transfer, as it saves us credit card processing fees that we can pass on to you.
Credit card and PayPal payments are processed immediately. Bank transfers typically take 1-3 business days to clear, depending on your bank and country. Production timelines begin after payment confirmation.
Absolutely. We use industry-standard encryption and never store complete credit card details. Online payments are processed through PCI-compliant payment gateways.
Questions About Our Payment Policy?
Contact our accounts team for clarification or to discuss your order.
