Privacy Policy

Information We Collect

• Account & Order Data: name, company, email, phone/WhatsApp, shipping/billing addresses, order contents, pricing, invoices.
• Logistics & Customs: identifiers required for DDP shipping (e.g., tax/VAT numbers, EORI where applicable), delivery instructions.
• Communications: messages you send via forms, email, WhatsApp, or chat widgets, and related metadata (time, IP).
• Device & Usage: IP address, browser/user‑agent, pages viewed, referral/UTM, and approximate geolocation (city/country) via cookies or analytics.
• Payment: we use third‑party processors; card data is handled by the processor and not stored on our servers.
• Media: product imagery you provide for OEM/branding; feedback, testimonials (with consent).

How We Use Information

• Provide the Site, fulfill orders, and operate DDP delivery and returns.
• Quote pricing, respond to WhatsApp inquiries, and provide customer service.
• Personalize content (e.g., language/currency), improve products, prevent fraud/abuse, and maintain security.
• Send transactional notices (order confirmations, shipping updates) and, with your consent or as permitted by law, marketing communications.
• Comply with legal obligations (tax, customs, accounting) and enforce our terms.

Legal Bases (GDPR)

• Contract: to process orders/quotes and deliver goods.
• Legitimate Interests: Site security, fraud prevention, product improvement, basic analytics.
• Consent: optional marketing, certain cookies/analytics where required.
• Legal Obligation: tax, customs, and bookkeeping requirements.

For guidance on typical GDPR privacy policy elements and cookie consent, see industry templates and guidance.

Cookies & Analytics

We use essential cookies to keep the Site working (e.g., cart, session, security). With consent where required, we may use analytics (e.g., to understand page performance and UTM effectiveness). You can control cookies via your browser settings or local consent tools.

• Essential: session, cart, checkout, preferences.
• Performance/Analytics: aggregated traffic metrics (pages visited, time on site). IP addresses may be truncated/anonymized where supported.
• Marketing: only if you opt in (e.g., campaign tracking).

Retention

We keep data only as long as necessary for the purposes described above, including to comply with legal, tax, and accounting requirements, resolve disputes, and enforce agreements. Typical retention ranges from 6–84 months depending on record type and law.

Your Rights

GDPR (EEA/UK/Switzerland): you may request access, correction, deletion, restriction, portability, or object to processing. You may withdraw consent at any time. You also have the right to lodge a complaint with your local supervisory authority.

CCPA/CPRA (California): California residents can request to know, delete, and correct personal information, and opt‑out of certain sharing. We do not sell personal information. To exercise your rights, use the contact methods below.

We will verify requests and may ask for additional information to protect your account.