This policy applies to B2B wholesale orders concluded through our website or in written confirmation. If a separate framework or purchase agreement has been signed with the customer, the agreement shall prevail.

Customized Products: This includes, but is not limited to, color customization, logo/engraving, model/structure/material changes, specialized packaging, or any products manufactured to customer specifications.

I. General Terms

Return Period: Returns may be made within 30 days of receipt and an RMA (Return Merchandise Authorization) must be obtained. Late returns will not be accepted (retail consumer legal rights apply separately; see “Regional Legal Rights”).

Product Condition: Returned products must be unused, in a resalable condition, and include all accessories, labels, manuals, and original packaging.

Shipping Costs and Risks:

No refunds will be given for non-quality issues or non-fault on our part. If rework or exchange is required, the buyer is responsible for the shipping costs and risks associated with shipping the goods back to the China factory (must use trackable and insured shipping).

Quality issues/manufacturing errors: We will cover reasonable round-trip shipping costs or provide a replacement/rework solution. Upon verification, we will arrange a refund/reissue/rework.

Rework: After a technical evaluation and RMA issuance, the returned item will be shipped back to our factory in China for processing (the shipping address will be provided in the RMA).

Inspection and Processing Time: Quality inspection and processing will be completed within 7 business days of receipt of the returned item (if third-party testing or complex rework is required, the estimated timeframe will be notified in advance).

Refund Method: In principle, a refund will be made to the original payment method. Any differences due to exchange rates or cross-border fees will not be compensated.

Depreciation: If the returned item is worn, missing parts, or damaged beyond the necessary inspection, we may make reasonable deductions from the refund.

Circumstances in which returns are not accepted:

Once details have been confirmed and production has begun for any customized/personalized product (including sample confirmation/bulk order placement), no regret returns or cancellations will be accepted, except for quality issues.

Obvious signs of use/damage/unauthorized repairs/modifications/missing accessories or packaging;

Clearance/special offer B2B items clearly marked “No Returns” (this does not affect the statutory quality guarantee).

II. Custom Confirmation (Color/Logo/Style)

Before production, we will verify all details (specifications, materials, colors, logo placement and workmanship, packaging, etc.) with the buyer via email/WhatsApp/phone. The buyer must provide a one-time written confirmation within the specified timeframe.

Once confirmed, we will proceed with material preparation/mold making/mass production. No specification changes or regret returns will be accepted. If the buyer requests changes later, all resulting costs and delays will be borne by the buyer.

For non-conformance due to our manufacturing errors (inconsistency with the confirmed specifications), we will prioritize free rework or re-production, with a refund if necessary.

III. B2B Wholesale Terms (Default)

Non-quality issues: No returns or exchanges. If rework is necessary, the buyer is responsible for shipping the goods back to the Chinese factory and covering the round-trip costs.

Quality issues: Please submit batch photos/videos/quantity list and order number within 30 days. We will provide a solution within 7 business days for rework/reissue/partial refund/full refund.

Sample orders: Samples are for evaluation purposes only and are not eligible for regret returns. Quality defects will be treated as “quality issues.”