Return & Warranty Policy
Quality assurance and warranty protection for your wholesale knife investments. Clear policies for defective products and quality issues.
Quality Guarantee & Return Policy
We stand behind our products with clear warranty coverage and return procedures for quality issues.
Our Quality Promise
At TOP KNIVES LLC, we maintain strict quality control standards. However, if you receive defective products, we have clear procedures to resolve issues quickly.
Return Eligibility
Important: We accept returns only for products with verified manufacturing defects or quality issues. All returns require pre-authorization from our quality team.
Qualifying Conditions for Returns
Returns are accepted under these specific conditions:
- Manufacturing defects discovered upon receipt
- Non-functional mechanisms (OTF mechanisms, locks, etc.)
- Material flaws affecting structural integrity
- Significant cosmetic defects beyond normal variations
- Incorrect items shipped compared to order
Return Timeframes
- Defective Products: 30 days from receipt of goods
- Wrong Items Shipped: 14 days from receipt of goods
- Warranty Claims: Duration of applicable warranty period
Non-Returnable Items: Custom/OEM products, used items, products damaged by misuse or improper handling, and products without original packaging cannot be returned.
Warranty Coverage
We offer comprehensive warranty protection on our products:
- Duration: 1 year limited warranty
- Covers: Manufacturing defects
- Mechanisms: OTF, folding, locking
- Duration: 2 years limited warranty
- Covers: Structural and mechanical defects
- Blade Integrity: Material and heat treatment
- Duration: Lifetime against defects
- Covers: Material and craftsmanship
- Exclusions: Normal wear, sharpening
What's Covered Under Warranty
- Manufacturing defects in materials and workmanship
- Mechanical failures under normal use
- Structural integrity issues
- Defective mechanisms (OTF, locking systems)
Warranty Exclusions
- Normal wear and tear
- Improper use or abuse
- Modifications or alterations
- Improper sharpening or maintenance
- Cosmetic issues from normal use
Return Process
Follow these steps for a smooth return experience:
Contact Quality Team
Email quality@otfknifewholesale.com with your order number, product details, and clear photos/videos showing the defect.
Receive RMA Authorization
We'll review your claim and issue a Return Merchandise Authorization (RMA) number if approved.
Ship with RMA Number
Ship items to our designated facility with the RMA number clearly marked on the package.
Inspection & Resolution
We inspect returned items and provide replacement, repair, or credit based on our findings.
Resolution Complete
We ship replacements or issue credit within 7 business days of receiving your return.
Return Shipping: For verified quality issues, we cover return shipping costs. We'll provide a prepaid shipping label for authorized returns.
Resolution Options
Depending on the issue and product availability, we offer these resolution paths:
Replacement
Preferred solution for defective products. We ship identical replacements immediately upon confirming the defect.
Repair
For repairable items, we fix the issue and return the product. Typical repair turnaround is 15-20 business days.
Store Credit
If replacement isn't possible, we issue credit toward future purchases. Credit is valid for 12 months.
Refund
In limited cases, we may issue partial or full refunds. Refunds are processed to the original payment method within 14 business days.
Bulk Order Issues: For defective items in bulk orders, we typically ship replacement quantities while you retain the original shipment to minimize business disruption.
International Returns
For international customers, we've streamlined the return process:
Regional Return Centers
- North America: Returns to our Colorado facility
- European Union: Regional return center in Germany
- Other Regions: Direct to China factory with special instructions
Customs Documentation
We provide all necessary customs documentation for international returns to ensure smooth processing.
Important: International returns must be declared as "Warranty Return" or "Defective Goods Return" on customs forms to avoid import duties. We provide specific instructions with your RMA authorization.
Quality Inspection Process
All returned items undergo thorough inspection:
Initial Assessment
- Verify RMA authorization
- Check product condition upon arrival
- Document original packaging and contents
Technical Evaluation
- Test mechanical functions
- Inspect for manufacturing defects
- Assess whether issue is covered under warranty
Final Determination
- Approve replacement, repair, or credit
- Document findings for quality improvement
- Communicate resolution to customer
Dispute Resolution: If you disagree with our assessment, we can arrange third-party inspection at mutually agreed facilities. Costs for third-party inspection are typically shared.
Preventing Returns
We proactively work to minimize returns through these measures:
Pre-Shipment Quality Control
- 100% functional testing of OTF mechanisms
- Blade sharpness and edge consistency checks
- Material and finish inspections
- Packaging integrity verification
Customer Education
- Product care and maintenance guides
- Proper usage instructions
- Sharpening and maintenance tips
- Troubleshooting common issues
Quality Improvement: We track all return reasons and use this data to continuously improve our manufacturing processes and quality control standards.
Return Policy FAQs
Quick answers to common return and warranty questions.
Contact our quality team immediately at quality@otfknifewholesale.com with your order number, product details, and clear photos or videos showing the defect. We'll guide you through the return authorization process.
Custom and OEM products are generally non-returnable unless they have verifiable manufacturing defects. We conduct additional quality checks on custom orders to minimize issues.
Once we receive your returned items, inspection typically takes 3-5 business days. Replacement shipments are processed within 7 business days after approval. International returns may take longer due to customs and shipping times.
For bulk orders with a small percentage of defective items, we typically ship replacement quantities while you retain the original shipment. This minimizes disruption to your business operations.
Yes, for verified quality issues we cover return shipping costs. We provide prepaid shipping labels for authorized returns. For non-quality related returns, customers are responsible for return shipping.
Warranty excludes normal wear and tear, damage from misuse or abuse, modifications, improper maintenance, cosmetic issues from normal use, and damage from improper sharpening techniques.
Need Help With a Return?
Contact our quality team for assistance with defective products or warranty claims.
