Return & Warranty Policy | TOP KNIVES LLC | Wholesale Claims

Return & Warranty Policy

Wholesale after-sales should be clear, controlled, and predictable. Our claims process is designed to support repeat restocks—not one-off disputes.

Wholesale Quality & Claims Framework

TOP KNIVES LLC operates on a non-inventory, upstream supply model. This policy focuses on resolving verified manufacturing issues efficiently—without disrupting your supply rhythm.

What We Stand Behind

🧪
Pre-Dispatch QC

Functional and appearance checks before dispatch from China.

📋
Batch Accountability

Claims are evaluated by batch to identify root causes.

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Restock-Oriented Resolution

Replacements or credit prioritized over disruptive returns.

Reporting Windows

  • 7 days: shortages, wrong items, visible defects upon delivery
  • 30 days: verified functional manufacturing defects
  • Extended terms: only if specified in the written PI

Claims submitted outside these windows may not be eligible. Timely reporting protects both sides and keeps resolution fast.

RMA Process

1
Submit claim with order number, SKU, qty, photos/video
2
RMA approval issued with resolution path
3
Resolution executed (replacement / parts / credit)

Need to Start an RMA?

Send your order number, SKU, affected quantity, and evidence. We’ll reply with clear next steps—no guesswork.

Return & Warranty FAQs

Built for wholesale buyers.

Do you accept returns without RMA?+

No. All returns require prior RMA approval.

Are refunds common for wholesale orders?+

No. Wholesale claims are typically resolved via replacement or credit.