Shipping Policy
Seamless global logistics with DDP service. From our factory to your doorstep, we handle customs, duties, and delivery.
Global Shipping & Logistics
Comprehensive shipping solutions tailored for knife retailers and distributors worldwide.
Our Shipping Methods
We offer multiple shipping options to meet your timeline and budget requirements:
Best for: Wholesale orders, established partners
Delivery: 25-35 days
Key Benefit: Zero customs hassle for you
Best for: Urgent orders, samples, small batches
Delivery: 8-15 days
Key Benefit: Fastest delivery option
Best for: Large volume orders, budget-conscious
Delivery: 30-45 days
Key Benefit: Most economical for bulk orders
DDP Advantage: With our DDP service, you receive a single all-inclusive quote with no hidden fees. We manage customs documentation, import duties, taxes, and final delivery to your specified address.
Shipping Process & Timeline
Order Confirmation & Production
After order confirmation and payment, we begin production. Standard production time is 15-25 days depending on order complexity.
Quality Control & Packaging
Every product undergoes rigorous quality control. We then package according to your specifications (retail-ready or bulk packaging).
Shipping Documentation
We prepare all necessary shipping documents, including commercial invoice, packing list, and certificate of origin.
Customs Clearance (DDP Only)
For DDP orders, we handle all customs procedures, duties, and taxes in the destination country.
Final Delivery
Your order is delivered to your specified address - warehouse, store, or Amazon FBA preparation center.
Regional Shipping Estimates
Delivery times vary by destination and shipping method selected:
- DDP Service: 25-30 days
- Express Air: 8-12 days
- Sea Freight: 30-35 days
- DDP Service: 28-35 days
- Express Air: 10-15 days
- Sea Freight: 35-45 days
- DDP Service: 22-28 days
- Express Air: 7-10 days
- Sea Freight: 25-32 days
- DDP Service: 30-40 days
- Express Air: 12-18 days
- Sea Freight: 40-50 days
Note: All delivery estimates are from the date of shipment, not order date. Production time is additional. Customs delays are rare with our DDP service but can occasionally add 3-7 days during peak seasons.
Shipping Costs & Fees
DDP Service Pricing
Our DDP service includes all costs in one transparent price:
- International freight charges
- Customs brokerage fees
- Import duties and taxes
- Final mile delivery to your door
- Documentation and handling
Shipping Cost Factors
Shipping costs are calculated based on:
- Order Volume: Larger orders benefit from volume discounts
- Destination: Varies by country and region
- Shipping Method: DDP, air, or sea freight
- Package Dimensions: Weight and volume of shipment
- Urgency: Expedited options available at premium
Free Shipping: We offer free standard sea freight on orders over $10,000. Contact us for custom shipping solutions for large volume orders.
Customs & Import Regulations
We have extensive experience navigating international knife import regulations:
Documentation Provided
- Commercial Invoice with accurate product descriptions
- Packing List with detailed contents
- Certificate of Origin
- Harmonized System (HS) Code classification
- Any required safety or compliance certificates
Restricted Items
We ensure all products comply with destination country regulations. For restricted items (certain automatic knives, etc.), we:
- Provide compliance guidance during ordering
- Offer compliant alternatives when possible
- Ensure proper licensing documentation where required
Expert Guidance: Our logistics team stays current with international knife regulations. We'll advise on any import restrictions for your specific products and destination.
Order Tracking & Support
Real-Time Tracking
We provide comprehensive tracking for all shipments:
- Factory pickup and port departure notifications
- Ocean/air freight tracking numbers
- Customs clearance status updates
- Final delivery tracking and proof of delivery
Dedicated Support
Our logistics team provides personalized support:
- Single point of contact for all shipping inquiries
- Regular status updates throughout the shipping process
- 24/7 access to shipment tracking portal
- Proactive communication about any delays or issues
Shipping Insurance
All shipments include basic carrier liability coverage. For additional protection:
Optional Full Value Insurance
- Covers full invoice value of goods
- Protects against loss, damage, or theft in transit
- Additional 1.5% of declared value
- Recommended for high-value shipments
Damage or Loss: In the rare event of damaged or lost goods, notify us within 7 days of delivery. We'll coordinate with carriers and insurance providers to resolve the issue promptly.
Returns & Claims Process
Shipping Damage Claims
If your order arrives damaged:
- Document the damage with photos before unpacking
- Note any issues on the delivery receipt
- Contact us within 48 hours of delivery
- We'll file a claim with the carrier and arrange replacements
Return Shipping
For qualified returns under our warranty:
- We provide return shipping labels and instructions
- Returns are shipped to our designated facility
- Return shipping costs are covered by TOP KNIVES LLC for warranty issues
Shipping Policy FAQs
Quick answers to common shipping and logistics questions.
DDP (Delivered Duty Paid) means we handle all logistics, customs clearance, duties, and taxes. You receive one all-inclusive price and your goods arrive at your door with no additional fees or paperwork. It's our most popular option because it eliminates import complexity and surprises.
Our estimates are based on historical data and are typically accurate within 2-3 days. However, factors like weather, port congestion, or customs inspections can occasionally cause delays. With our DDP service, we manage these issues proactively and keep you informed of any changes.
Yes, we regularly ship directly to Amazon FBA warehouses. We handle all FBA preparation requirements including labeling, polybagging, and case packing. Just provide your FBA shipment details and we'll ensure compliance with Amazon's requirements.
With our DDP service, we manage any customs holds directly. Our logistics team works with customs officials to resolve issues quickly, typically within 2-5 business days. We maintain communication throughout the process and cover any additional fees that may arise.
Yes, we offer express air freight which reduces shipping time to 8-15 days depending on destination. This service comes at a premium but ensures faster delivery for urgent orders. Contact us for expedited shipping quotes.
We provide comprehensive tracking through our online portal. You'll receive regular email updates at key milestones: factory departure, port loading, ocean transit, customs clearance, and final delivery. You can also contact your dedicated logistics manager for real-time updates.
Ready to Simplify Your International Shipping?
Contact our logistics team for a custom shipping quote and DDP solution tailored to your business.
