Shipping Policy
Wholesale logistics built for one thing: predictable restocks. Clear scope, clear milestones, and a delivery plan that doesn’t require you to “chase updates”.
Global Shipping & DDP Logistics
We ship worldwide. A common solution for wholesale buyers is DDP—because it reduces friction and improves timeline predictability. Final delivery scope is confirmed in writing before shipment.
We do not operate on ready inventory. Our catalog is built on a controlled upstream supply chain: listed SKUs are required to dispatch from China within 30 days. “Dispatch” means the cargo leaves China (shipment date). Transit time depends on method/route/customs.
Shipping Options
Choose based on your restock urgency and receiving workflow (warehouse / retail / FBA).
A managed delivery plan where logistics responsibilities are confirmed in writing before shipment. Built to reduce border workload and keep timelines more predictable for recurring wholesale cycles.
Best for: wholesale restocks, distributors, buyers who want fewer customs tasks
Typical transit: usually 22–40 days (destination/season dependent)
Buyer benefit: one execution chain, fewer handoffs
Transit time is counted from shipment date. Production time is separate.
Designed for urgent refills, small batches, or time-sensitive launches. We align documents and handoff steps to reduce unnecessary delays.
Best for: urgent restock, small batch, samples
Typical transit: usually 7–18 days
Trade-off: higher cost for speed
A cost-efficient solution for large volume orders. Best when your restock planning is stable and you prefer lower freight cost per unit.
Best for: large volume, stable planning
Typical transit: usually 30–55 days
Trade-off: slower, requires longer planning window
What you can expect from us: a shipping plan with clear responsibilities, written-confirmed scope, and milestone updates— so you can plan inventory without relying on “hope”.
Shipping Milestones (What Gets Updated)
Instead of vague promises, we update by milestones—this is what makes shipping feel “predictable”.
Order Locked (SKU + Packaging + Receiving Rules)
We confirm SKU list, carton marks/labels, and any warehouse/FBA requirements before production. This is where predictability starts.
Production Window Confirmed
Production time depends on SKU mix and packaging. For listed SKUs, we plan to meet the 30-day dispatch standard from China.
Ready to Ship (Packing + Documents)
We finalize packing list and shipping documents based on the agreed delivery method (DDP/FOB/Air/Sea).
Dispatch / Departure (Shipment Date)
“Dispatch” means cargo leaves China. Transit time is counted from this date. Tracking references are shared when available.
Delivery & Receiving
Delivered to your address/warehouse intake. If FBA, we align labeling/carton rules up front to reduce receiving issues.
Timeline clarity: dispatch standard applies to listed SKUs (leave China within 30 days). Transit time varies by destination/route/season/customs. Production time is separate and depends on SKU + packaging rules.
Typical Transit Ranges (By Region)
These are common ranges for planning. Final estimates depend on route, season, and receiving requirements.
- DDP: typically 22–35 days
- Air: typically 7–15 days
- Sea: typically 30–50 days
- DDP: typically 25–40 days
- Air: typically 9–18 days
- Sea: typically 35–55 days
- DDP: typically 18–32 days
- Air: typically 6–12 days
- Sea: typically 25–45 days
- DDP: typically 28–45 days
- Air: typically 10–20 days
- Sea: typically 40–65 days
Peak season note: during peak shipping windows, transit can fluctuate. For large volume cycles, lock your plan earlier to reduce surprises.
Shipping Costs (What Drives the Quote)
Shipping cost is calculated based on the real execution variables below:
- Destination & route: country/region and available lanes
- Method: DDP / Air / Sea / FOB
- Volume & weight: carton size, total weight, shipment density
- Receiving requirements: labels, carton marks, pallet rules, FBA prep
- Timing urgency: expedited lanes cost more
Planning tip: lock SKU + packaging + receiving rules first. That’s what stabilizes the route, dispatch plan, and timeline.
Shipping Documents
We prepare standard export documentation aligned with your delivery method and receiving plan:
- Commercial invoice & packing list
- Shipment references / tracking details (when available)
- HS code classification (as applicable)
- Other supporting documents depending on destination and route (confirmed before shipment)
Compliance note: import rules vary by country and jurisdiction. Buyers are responsible for ensuring local legality for sale and distribution in their market.
Tracking & Communication
We update by milestones so you don’t need to chase daily screenshots:
- Order locked → production window confirmed
- Ready-to-ship confirmation
- Dispatch (shipment date) and in-transit milestones (when available)
- Delivery status confirmation
Amazon FBA / 3PL Receiving
We can ship to Amazon FBA or 3PL warehouses when you provide receiving requirements (labels, carton marks, pallet rules, appointments). We confirm these requirements before production to reduce receiving issues.
FBA success factor: inbound plan + label rules + carton mark format shared up front. This prevents “relabel at warehouse” delays.
Insurance & Risk Handling
Carrier liability varies by method and route. If you require higher protection, request it during quotation so it can be included in the plan.
Best practice: for high-value wholesale shipments, confirm the desired coverage level before shipment so responsibilities are clear.
Damage / Loss Claims (Receiving Checklist)
If there is visible damage or missing cartons, speed matters. Please follow this checklist:
- Take photos/videos of outer cartons before unpacking
- Record carton count and any damage notes on delivery receipt (if applicable)
- Contact us within 48 hours with evidence and carton labels
We will guide you through the next steps based on the shipping method and carrier procedures.
Shipping FAQs
Fast answers for wholesale buyers.
No. We operate on a controlled upstream supply chain. Listed catalog SKUs follow a dispatch standard: shipments are required to leave China within 30 days (dispatch). Transit time depends on the method and destination.
No. “Dispatch” means the cargo leaves China within 30 days for listed SKUs. Delivery time is transit time after dispatch and varies by route, method, and customs clearance.
DDP is designed to reduce border workload and simplify delivery. The exact responsibilities and scope are confirmed in writing before shipment. For wholesale buyers, the biggest benefit is fewer logistics handoffs and more predictable execution.
Transit time is counted from shipment date (dispatch). Production time is separate and depends on SKU mix and packaging/labeling requirements. We confirm both timelines after the order is locked.
Yes. Provide your inbound plan and requirements. We confirm labeling/carton rules before production to reduce receiving issues.
Customs procedures vary by destination and route. If you choose DDP, we manage the execution scope confirmed in writing before shipment and keep you updated by milestones.
Share destination, quantity, preferred delivery method (DDP/FOB), and receiving type (warehouse/retail/FBA). If you have carton label rules or a target timeline, include them—this reduces back-and-forth.
